As seen on This Morning
Oats jar
Butter crock
Guaranteed for life.
Register your product in two minutes. If it ever fails through a fault, we'll replace it or refund you.
Three steps, then you're covered.
- 1
Register
Fill in the form below with your order details, or scan the QR code on the back of the box.
- 2
Keep cooking
That's it. Your product is covered for its lifetime, and the cover passes on if you give it as a gift.
- 3
Tell us if it fails
Send a photo of the problem through our contact page and we'll replace it or refund you.
Covered
- Faults in materials or how it was made
- Parts that stop working with normal use
- Products given as gifts, once registered
- Discontinued products, replaced with something comparable
Not covered
- Accidental damage or misuse
- Normal wear, like scratches or fading
- Second-hand or unauthorised resellers
Activate your lifetime guarantee.
Have your order number to hand. It takes about two minutes.
The small print, in plain English.
What does the lifetime guarantee cover?
Faults in materials or workmanship under normal use. We'll replace the product or refund you, once per product.
Do I need to register?
Yes. Registering is what activates the guarantee. Use the form above or the QR code on your box.
Is it transferable if I give it as a gift?
Yes. The person you gave it to just needs to register it in their name.
What if I've lost my receipt?
Get in touch anyway. We can often find your order from other details.
What if my product has been discontinued?
We'll replace it with something comparable. If that isn't possible, we'll offer a refund or store credit.
How long does a claim take?
Usually 7 to 14 working days once we have your proof of purchase and a photo of the problem.
Are international purchases covered?
Yes, from authorised retailers. Any shipping costs for an international claim may be yours to cover.