Returns

Nestware Kitchen offers a 30 day return policy. This period expires 30 days from the day on which you receive the goods.
Please check your order on receipt and always before use. If anything is wrong with your delivery, let us know straight away so we can investigate.

How do I arrange a return?

Before returning an order, please contact our customer service team. We will email you a returns form (with the return address) to print and send back with your item. Please put the returns form inside the parcel, as our warehouse uses it to match your return to your order. Please do not post items to any other address.

We will need to know:

1) ORDER NUMBER (#NESTWARE)

2) ITEM

3) RETURN REASON (a photo helps if the item is damaged or faulty)

Free returns

Nestware Kitchen will provide a FREE prepaid return label and a refund, or a replacement (if possible), in the following circumstances:

• The product never arrives
• Damaged on arrival
• Faulty manufacturing
• Incorrect product (warehouse error)

Change of mind

You can return unused items in their original condition within 30 days for a refund. For change of mind returns, you pay the cost of posting the item back to us.

Refunds

We will refund you within 14 days of receiving the item back (or of you providing proof that you have sent it, if earlier), using the same payment method you used for your order unless you have expressly agreed otherwise. You will not incur any fees as a result of the refund.

Store Credit

As a goodwill gesture we may sometimes provide store credit in the form of a Gift Card, which will be assigned to your account, can be used freely on our website and expires after 10 years.

For any other questions, please contact our Customer Service team, who will be happy to help.